Privacy Policy

At B&B Locksmiths (“we”, “us” and “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us or use our locksmith services in Oxford, Oxfordshire and the surrounding areas, in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

B&B Locksmiths is the data controller responsible for deciding how and why your personal data is used.

Email: bblocks@hotmail.co.uk

Telephone: 07831 451352
Website: www.bblocksmithsoxford.co.uk

If you have any questions about this Privacy Policy or how we use your personal data, you can contact us using the details above.

Personal Data We Collect

We may collect and process the following personal data:

Name
Email address
Telephone number
Home, business, or service address
Details of enquiries or services requested
Correspondence you send to us
Technical data, such as your IP address, browser type and website usage data
Photographs and videos of doors, locks or property
Files and documents uploaded through the contact form or sent to us directly
Invoices, payment status and transaction references
Job dates, property-access instructions and appointment records
Proof of identity or proof of authority to enter a property
Complaint records and supporting evidence
Key, lock or master-key system records
Information supplied by landlords, tenants, letting agents, insurers, police, property managers, or other authorised parties

We aim to collect only the personal data that is reasonably necessary for the relevant purpose.

Where we need to verify your identity or authority, we may record that verification has taken place. We will not retain copies of identification documents for longer than reasonably necessary unless there is a legal, security, insurance, or dispute-related reason to do so.

How We Obtain Personal Data

We may obtain personal data:

Directly from you when you contact us, submit a website form, request a quotation, make a booking, or use our services;
From another person acting on your behalf;
From landlords, tenants, letting agents, property managers, insurers, emergency services, police, or other authorised organisations;
From payment, website-hosting, communications, or technology providers; and
Automatically through cookies and similar website technologies.

Where another person provides information about you, we will use it only where we have a lawful reason to do so.

How We Use Your Information

We use your personal data to:

Provide and manage our locksmith services
Respond to enquiries and service requests
Fulfil contractual obligations
Improve our website and services
Confirm your identity or authority to request access to a property
Arrange appointments and communicate about work, prices, payments, and follow-up services
Create invoices, process payments, and maintain financial records
Handle complaints, warranty claims, disputes, and insurance matters
Prevent fraud, unauthorised entry, misuse, or unlawful activity
Comply with legal, tax, accounting, insurance, and law-enforcement requirements
Maintain and improve our website, services, and business systems
Send marketing communications only where you have given consent or where otherwise permitted by law

We will not use your personal data for an unrelated purpose unless we have a lawful basis to do so and, where required, have informed you.

Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract — to provide services you request or take steps at your request before entering into a contract
Legitimate interests — to operate and improve our business
Consent — for marketing communications and certain cookies where consent is required
Legal obligation — where required by law
Vital interests — in rare emergencies where processing is necessary to protect someone’s life or physical safety

Marketing Communications

We may send you marketing communications where you have consented or where another lawful permission applies.

You may opt out of marketing communications at any time by contacting us or using the opt-out options provided.

Opting out of marketing will not prevent us from sending service-related communications about an enquiry, booking, payment, complaint, or existing customer relationship.

Sharing Your Information

We do not sell your personal data.

We may share your information only where necessary:

With trusted service providers who support our business operations
With trusted suppliers and service providers where necessary to operate our business, provided they do not carry out locksmith work on our behalf.
With payment processors, banks, accountants, insurers, legal advisers, and professional advisers
With relevant landlords, tenants, letting agents, property managers, suppliers, or insurers
Where required by law or to prevent fraud
In the event that our business is sold or transferred

Where an organisation processes personal data solely on our behalf, we require it to protect the information and process it only in accordance with our instructions and applicable law.

Other recipients, such as government authorities, insurers, or law-enforcement bodies, may process personal data for their own purposes under their own legal responsibilities.

International Transfers

Some technology, email, cloud-storage, website, payment, or communications providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the United Kingdom, we will ensure that an appropriate legal safeguard is used where required.

You may contact us for more information about the safeguards used for relevant international transfers.

Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal data is limited to people and service providers who reasonably need it for their work or services.

However, no internet, email, or electronic-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting obligations.

When determining an appropriate retention period, we consider the nature of the information, the purpose for which it is used, legal requirements, security needs, and the possibility of a complaint or legal claim.

When personal data is no longer required, we will securely delete, destroy, or anonymise it.

Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality, analyse website usage and support contact forms or other website features. Some cookies may collect technical data such as your IP address, browser type and website usage information.

Where consent is legally required, we will not place the relevant cookies on your device unless you have given consent.

You can control or disable cookies through your browser settings or any cookie controls available on our website. Please note that disabling cookies may affect website functionality.

Your Rights

Under the UK GDPR, you may have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data, where applicable
Object to or restrict processing
Object to direct marketing at any time
Request the transfer of certain personal data to you or another organisation
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

These rights are not absolute and may not apply in every situation.

You will not normally have to pay a fee to exercise your data-protection rights. However, the law permits us to charge a reasonable fee, or refuse to act, where a request is manifestly unfounded or excessive.

We may need to request information from you to confirm your identity before responding to a request.

To exercise your rights, contact us at bblocks@hotmail.co.uk

Complaints to the Information Commissioner’s Office

Please contact us first if you have concerns about how we use your personal data so that we have an opportunity to address the matter.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

Information Commissioner’s Office
Telephone: 0303 123 1113
Website: www.ico.org.uk

Automated Decision-Making

We do not use personal data to make decisions about you based solely on automated processing that would produce legal or similarly significant effects.

External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

You should review the relevant privacy policy before submitting personal data to an external website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any changes will be posted on this page. Material changes may also be brought to your attention by another appropriate method.

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: bblocks@hotmail.co.uk